View CartRetake Tests or Subtests
Retaking an MTEL Test
If you registered on or before July 22, 2024, you must wait 45 calendar days after taking a test or subtest before retaking it. You may register to retake a test at any time after you have completed your previous attempt; however, you will only be able to schedule your retake for a date that is 45 days from the date on which you last took the same test.
If you registered July 23, 2024, or after, you must wait 30 days after taking a test or subtest before retaking it. You may register to retake a test at any time after you have completed your previous attempt; however, you will only be able to schedule your retake for a date that is 30 days from the date on which you last took the same test.
For further guidelines, review the retake policy 
.
Retaking an Essential Academic Skills Subtest
Examinees who do not pass a National Evaluation Series™ test or subtest may retake that test or subtest. If you wish to retake a test, you must complete the registration process again. You must wait 30 days before retaking a National Evaluation Series test.
For registrations on or after December 5, 2023, candidates who have taken the same National Evaluation Series test with the same test code three times and have not yet passed will be able to reregister for the same test at no cost.
Please note the following:
- Any test registration or administration prior to December 5, 2023, will not count toward a free retake.
- You do not need to use a voucher or any special code; the system will automatically allow eligible candidates to reregister for free.
- You may register for free up to 12 months after the release of your most recent score report for the test.
- If you are absent from your test appointment, the absence will not count toward one of the three attempts.
Retaking an MTEL-Flex Assessment
Examinees who do not pass an MTEL-Flex assessment may retake that assessment. In all cases, when an assessment is submitted as a retake, the entire submission is scored without reference to the previous submission.
Please review the MTEL-Flex retake policy for more information.
Select a test to learn about registration fees and other test-specific information.
Rules of Test Participation
By registering for the MTEL, you are agreeing to abide by the Rules of Test Participation and all rules, requirements, and policies specified or referenced on the current program website and communicated to you, orally or in writing, at each test session for which you have registered.
A nondisclosure agreement will be presented to you on the computer after you sign in at the test center. You will be asked to indicate your agreement to the conditions set forth on the current program website, including the Rules of Test Participation and the rules communicated to you orally or in writing at the test session. You will have five minutes to read and accept the terms of this nondisclosure agreement. If you do not respond within five minutes, or if you indicate that you do not accept the terms of the agreement, your test session will terminate, you will not be permitted to test, and you will receive no refund or credit of any kind.
- COMPLIANCE AND PENALTIES FOR NONCOMPLIANCE: I understand that if I fail to comply with the Rules or if I take any prohibited actions, the Evaluation Systems group of Pearson, a business of NCS Pearson, Inc. (Evaluation Systems), or the Massachusetts Department of Elementary and Secondary Education may take certain actions or impose a penalty or combination of penalties, depending on the type and severity of the noncompliance, including, but not limited to: dismissal from the test center; test results voided; no refund or credit given; future testing not allowed; test irregularity noted in the license file; future testing required under controlled conditions and/or undertaking other special measures, at the candidate's expense; findings reported to a hiring principal or superintendent; limited suspension or denial of access to future educator licensure examinations in Massachusetts; criminal prosecution; and/or revocation of a candidate's educator license already granted. Additional penalties listed under individual sections below may also be incurred and legal proceedings and actions may be pursued as well as any other remedies that the Department of Elementary and Secondary Education may deem appropriate, including denying, revoking, or suspending an educator license.
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POLICIES: I have read and agree to the information and policies presented on the current program website, including, but not limited to, payment policy
, withdrawal/refund policy , identification policy , and late arrival policy .
- PURPOSE OF TESTING: I understand that the tests are administered for the purpose of licensure only and are to be taken only by individuals either enrolled in a state educator preparation program or seeking educator licensure. I certify that I am taking the test(s) for which I have registered for the purpose of educator licensure and for no other purpose.
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TEST SECURITY:
- ADMINISTRATION: I authorize the test administrators to serve as my agents in maintaining a secure test administration. I agree to follow all reasonable instructions given to me either orally or in writing at or during the test session, including, but not limited to, instructions to relocate me during the test session. I agree not to communicate with other candidates or any unauthorized persons in any way during the test session nor to engage in any other form of cheating or misconduct. I agree not to engage in behavior that would disrupt or unfairly affect the performance of myself or other candidates. I agree to cooperate with testing personnel.
- PROPERTY: I understand that all test materials and any portion thereof or information relating thereto (referred to below as the "Test Materials") are the sole property of the Department of Elementary and Secondary Education. I understand that my responses, without the identification of my name, may be used for research, development and implementation of testing programs, scorer training or study materials, or other purposes associated with the program. I understand and acknowledge that the Test Materials were developed at significant cost and are required to be kept confidential and secure from disclosure in order to fairly and effectively perform the test functions for which they were designed. I have not received any Test Materials prior to taking the test and no Test Materials will be available for me to review after the test. I am not permitted (i) to take (nor will I take) Test Materials or handwritten or printed notes reflecting or recording anything about the Test Materials from the testing room or (ii) to disassemble, copy, or reproduce the Test Materials in whole or in part, by hand or with the use of any electronic, or other type of, device of any nature.
- MATERIALS: I understand that I will not be permitted to bring or to use during the test: handwritten or printed notes (referred to below as "Notes"), cellular phones, electronic communication devices, visual or audio recording or listening devices or any device with an on/off option, extra paper, calculators, calculator watches, calculator manuals, or any other unauthorized aid (collectively referred to below as "Unauthorized Aids"). Throughout the test session, I will have nothing on my desk or at my workstation but authorized materials provided by the test administrator. I may use materials provided by the test administrator for any intermediate work. However, only responses that I record on computer (including scans of hand-drawn responses) will be scored.
- NONDISCLOSURE OF TEST MATERIALS: Because of the great cost expended to develop the Test Materials, because of the obvious necessity that they be kept confidential and secure from disclosure in order to fairly and effectively perform the test functions for which they were designed, and because any disclosure of part or all of the contents of the Test Materials to anyone might render them unusable for future test administrations, I promise and agree that I will not disclose the Test Materials or any part of them (including the form, subject matter, substance, and wording of any test question or any answer thereto) to anyone for a period of ten (10) years from the date of the test session to which such Test Materials pertain. I understand and agree that if I should violate this agreement of nondisclosure I may be liable in damages for the costs (including redevelopment costs) incurred as a result of any breach of this agreement and I may also be subject to other legal and equitable remedies (including injunctive relief and/or criminal charges) for any such breach.
- RELINQUISHMENT OF UNAUTHORIZED AIDS, ETC.; WAIVER: I understand and agree that if, despite my foregoing promises and agreements, test administrators have a reasonable suspicion that I have or may have in my possession any Test Materials, Notes, and/or Unauthorized Aids, I will immediately turn over any such Test Materials, Notes, and/or Unauthorized Aids in my possession to the test administrators at any time upon their request. If I should fail or refuse to do so, or if the test administrators believe in good faith that I have not turned over all such Test Materials, Notes, and/or Unauthorized Aids in my possession, the test administrators may search my person and my personal possessions for such Test Materials, Notes, and/or Unauthorized Aids and may remove them. Any such Test Materials, Notes, and/or Unauthorized Aids that I may have may be retained for as long as may be required for the purpose of pursuing the remedies specified herein. Test administrators, Evaluation Systems, and the Department of Elementary and Secondary Education are not responsible for Unauthorized Aids or other prohibited materials confiscated by them or otherwise turned over by me. In the event of a possible breach of test security, I agree to cooperate with the testing personnel and I hereby consent to any such reasonable search and to any incidental contact with my person or my possessions that may occur as a result of such a search before my dismissal from the test center. Moreover, I hereby waive any claim that I might otherwise have based upon any such reasonable search or contact.
Withdrawal/Refund Policy
Withdrawal/Refund Policy
If you register to take the same test on multiple test dates and pass the test on the first test date, you will not be issued a refund for your additional registrations on the basis of your passing performance.
If you are absent from the test, you will not receive a refund or credit of any kind. (See the absentee policy.)
If you are due a refund, it will be issued according to the process outlined below.
If after registering for a test you would like to withdraw the registration you may do so according to the following procedure:
- If you have not yet scheduled your test: Submit a withdrawal request through your account.
- If you have already scheduled your test:
- First, cancel your test appointment at least 24 hours before your scheduled testing time. To cancel your appointment, log in to your account, click Reschedule, and follow the instructions provided.
- After canceling your test appointment, submit a withdrawal request through your account.
If your original registration was for both Communication and Literacy Skills, General Curriculum, or Vocational Technical Literacy Skills Test subtests, withdrawal of the registration will apply to both subtests. You may not withdraw from or receive a refund for only one subtest if your original registration was for both subtests.
If you withdraw your registration before you have scheduled your test appointment, or if you cancel your test appointment at least 24 hours before your scheduled testing time and then withdraw your registration, you will receive a full refund of your test fee.
In most cases, your refund will be issued by Evaluation Systems within one week of your request; however, some requests may take additional time to resolve.
Your registration is valid for one year from the date of issue. If you do not schedule a test appointment and take your test within one year, or withdraw your registration within one year, your registration will expire and you will receive no refund or credit of any kind.
Withdrawal/Refund Policy
If you register to take the same test on multiple test dates and pass the test on the first test date, you will not be issued a refund for your additional registrations on the basis of your passing performance.
If you are absent from the test, you will not receive a refund or credit of any kind. (See the absentee policy.)
If you are due a refund, it will be issued according to the process outlined below.
If after registering for a test you would like to withdraw the registration you may do so according to the following procedure:
- If you have not yet scheduled your test: Submit a withdrawal request through your account.
- If you have already scheduled your test:
- First, cancel your test appointment at least 24 hours before your scheduled testing time. To cancel your appointment, log in to your account, click Reschedule, and follow the instructions provided.
- After canceling your test appointment, submit a withdrawal request through your account.
If your original registration was for both Communication and Literacy Skills, General Curriculum, or Vocational Technical Literacy Skills Test subtests, withdrawal of the registration will apply to both subtests. You may not withdraw from or receive a refund for only one subtest if your original registration was for both subtests.
If you withdraw your registration before you have scheduled your test appointment, or if you cancel your test appointment at least 24 hours before your scheduled testing time and then withdraw your registration, you will receive a full refund of your test fee.
In most cases, your refund will be issued by Evaluation Systems within one week of your request; however, some requests may take additional time to resolve.
Your registration is valid for one year from the date of issue. If you do not schedule a test appointment and take your test within one year, or withdraw your registration within one year, your registration will expire and you will receive no refund or credit of any kind.
Payment Policy
Duration of Payment Validity
After payment, your registration will be valid for one year. If you do not take the test or withdraw your registration within that period, your registration will expire and you will receive no refund or credit of any kind.
Payment Processing
If you have any outstanding balance owed by you to Evaluation Systems after a test session for which you were registered, all of your test results for that test date may be permanently voided and therefore not reported to you, to the Department of Elementary and Secondary Education, or to any institutions.
The following policies apply to you when you have an outstanding balance with Evaluation Systems:
- You will be assessed an additional fee to cover the processing required to clear your account.
- You will not be allowed to register for future test dates until your balance, which includes the additional fee, is paid in full.
- Any credits or refunds for which you may be eligible will be applied first to your outstanding debt, with any excess to be returned to you.
If a credit card charge for an Evaluation Systems service for you is disputed:
- You may not be allowed to make any future payments by credit card.
- You must make your payment to clear your account by cashier's check or money order only.
- If you attempt to pay for any further services by cashier's check or money order before clearing your account, any payments received will be applied first to your outstanding debt, with any excess applied to the requested services.
Additionally, if a personal check submitted by you is returned by the bank:
- You will not be allowed to make any future payments by personal check.
- You must make your payment to clear your account by cashier's check or money order only, unless you are making a subsequent credit card payment for additional services, in which case your credit card will be billed for both the outstanding balance and the additional requested services.
- If you attempt to pay for any further services by credit card before clearing your account, your credit card will be billed for the amount of all services you have requested, as well as the outstanding balance owed. You agree to pay for all such services and outstanding balances in the event your credit card company does not.
- If you attempt to pay for any further services by cashier's check or money order before clearing your account, any payments received will be applied first to your outstanding debt, with any excess applied to the requested services.
ID Policy
You must bring to the test center one piece of current, government-issued identification printed in English, in the name in which you registered, bearing your photograph and signature.
Acceptable forms of identification include the following:
- Driver's license with photograph and signature
- Passport with photograph and signature
- State identification with photograph and signature (provided by the Registry of Motor Vehicles for individuals who do not have a driver's license)
- National identification with photograph and signature
- Military identification with photograph and signature
- Alien Registration Card (green card, permanent resident visa)
A government-issued ID missing a visible signature or that has an embedded signature must be supplemented with an original (no photocopies), valid (unexpired) ID that has at least a matching name and recent recognizable photograph, or a matching name and signature.
Unacceptable forms of identification include draft classification cards, credit cards of any kind, social security cards, student IDs, international driver's licenses, international student IDs, notary-prepared letters or documents, employee identification cards, learner's permits or any temporary identification cards, and automated teller machine (ATM) cards.
If you do not have proper identification at the time of your test session, you will be denied admission to the test session. If you are refused admission to the test, for any reason, you will be considered absent and will receive no credit or refund of any kind.
Please note the following:
- Your middle initial in your account on this website must match the middle name or initial on your ID.
- If you have a hyphenated last name, one of the following must be true of your name as it appears in your account on this website and on your ID:
- either both instances must use the complete hyphenated name
- if one instance only uses one last name, it must be the second last name from the full hyphenated version
or
If the name on your identification differs from the name in which you are registered, you must bring official, original verification of the change (e.g., original marriage certificate, original court order).
As part of the identity verification process, your digital signature will be taken at the test center, and a palm scan and/or a digital photograph may also be taken. These will be used only for the purpose of identity verification. If you do not allow your digital signature, palm scan, and/or digital photograph to be taken, you will not be allowed to test and you will not receive a refund or credit of any kind.
If you have a question about your identification, contact us to submit your question to Evaluation Systems before the day of the test.
Late Arrival Policy
If you arrive late and are not admitted to a test administration, you will be considered absent and will not receive a refund or credit of any kind. You will need to register and pay again to test on a future date.
It is essential that you report for your test session no later than the testing time indicated on your CBT confirmation. If you arrive more than 15 minutes late to a test session, you may not be admitted. If you arrive late and are not admitted, you will be considered absent and will not receive a refund or credit of any kind. You will need to register and pay again to test on a future date.
Test Cancellation Policy
In the event that it becomes necessary to close a test center due to severe weather conditions or a natural disaster (e.g., flood, fire), Pearson VUE will notify candidates by telephone and/or email and will contact you to reschedule your test appointment.
If you miss a test appointment that has not been officially canceled due to a test center closing, you will be considered absent and will not receive a refund or credit of any kind. Contact Pearson VUE at (800) 466-0450 if you have any concerns or questions on the day of the test.
Absentee Policy
If you are absent, you will not receive a refund or credit of any kind. You will need to register and pay again to test on a future date.
Emergency circumstances. If you are absent from a test session because of an emergency circumstance (illness, injury, hospitalization, or death in the immediate family), you may be eligible to receive a fee voucher that you may use to register for a future test session.
To request a voucher, you must submit a written request to Evaluation Systems describing the emergency situation. Include written documentation, such as a dated newspaper obituary or a dated letter signed by a professional licensed to diagnose or treat the emergency condition (e.g., physician), on that person's professional letterhead.
Documentation from a medical professional must specifically excuse you from testing on the date of the test. Documentation containing electronic signatures will not be accepted.
The request and required documentation must be received at Evaluation Systems within 30 calendar days after the missed test session.
A response to your request will be sent to you within two weeks after the missed test date, or two weeks after your request is received, whichever is later. If your request for a fee voucher is granted, the fee voucher you receive will be in the amount of the test fee you paid for the missed test appointment.
Retake Policy
If candidates registered on or before July 22, 2024, they must wait 45 days before retaking the same test/subtest. If candidates registered July 23, 2024, or after, they must wait 30 days before retaking the same test/subtest. For tests that include subtests (i.e., Communication and Literacy Skills, General Curriculum, and the Vocational Technical Literacy Skills Test), candidates may take one or both subtests at a given test session. Once candidates meet the passing score on a subtest, they do not have to take that subtest again. Candidates should not retake a test prior to receiving their test results from that test.
MTEL-Flex Retake Policy
Retake Eligibility
If a candidate does not meet the qualifying score for their assessment, they may elect to create a new registration to retake the assessment to improve their submission and overall assessment performance. Candidates must wait to receive scores from their last assessment submission before they can register for a retake of that same assessment.
In all cases, when an assessment is submitted as a retake, the entire submission is scored without reference to the previous submission.
Retakes of scored assessments that did not meet the qualifying score must include new or substantially revised materials.
Candidates electing to retake an assessment based on a prior submission that received unscorable codes should carefully review all MTEL-Flex Submission Requirements and Unscorable Codes, individual assessment components, the unscorable codes that were applied and reported in their score report, and specifications for required work.
You can view current information for any scored MTEL-Flex assessments by logging in to your account. There, you may view your score report and whether you met the qualifying score.
All work must be completed according to the submission instructions in use during the Program Year of the retake, and will be scored according to the rubrics in use at the time of submission.
There is no limit on the number of times a candidate can register to retake each MTEL-Flex, although each retake will be charged separately.
Test Center Rules
When you register for the MTEL, you agree to comply with all the rules set forth on the current program website, including the "Rules of Test Participation" and as described in the rules communicated to you at the test center 
. Violation of test center rules, including the possession or use of prohibited materials during a test session, may result in the voiding of your test results.
The following are not allowed at the test center:
- Smoking and the use of all tobacco products
- Visitors, including relatives, children, and friends
- Weapons of any kind
- Accessing Prohibited Materials: We encourage you NOT to bring any prohibited materials, listed below, with you to the test center. If you do bring any of these materials, you will be required to leave them outside the testing area, in a secure area, or in your vehicle. You will not be allowed to access these items during the test.
- Leaving the Test Center: You are NOT allowed to leave the test center building during the test session.
Headphones and/or earplugs are available at test centers upon request.
Prohibited Materials
You will be asked to empty your pockets and ensure nothing is in them. View a video about security measures in a Pearson VUE test center 
.
- Cell phones (possession or use of)
- Electronic communication devices, visual or audio recording or listening devices, or any device with an on/off option (possession or use of), including, but not limited to, MP3 players, PDAs, tablets, computers, CD players, removable storage devices, calculator watches, clocks or watches with alarms, spellcheckers, etc. Note that watches of any kind are prohibited at test centers.
- Eyeglasses with communication and recording devices; note that during the check-in process you may be asked to remove any pair of eyeglasses for a visual inspection, but the test center proctor will not touch or otherwise handle your glasses
- Calculators and calculator manuals
- Handwritten or printed materials, such as dictionaries, notebooks, scratch paper, textbooks, etc.
- Hats, headwear, or large jewelry, including barrettes and hair clips larger than ¼ a quarter -inch wide and hairbands larger than ½ a half -inch wide, except for those being worn for religious or medical purposes
- Packages and bags of any kind, such as purses, wallets, backpacks, briefcases, etc.
- Food and drink, including chewing gum
- Unauthorized aids, such as slide rules, rulers, translation aids, highlighters, etc.
- Unauthorized medical devices, defined as any device not noted on Pearson VUE's Approved Comfort Aids list
, unless prior approval has been obtained (refer to Requesting Alternative Testing Arrangements for more information)
Medication that you stored in a secure area can be accessed during the test session with permission from the proctor.
Changing a Registration
If after registering for or scheduling your test you wish to modify your registration, you may request a modification according to the processes outlined below.
If you need to correct or update personal information (e.g., your mailing address), you may do so through your account. To update your name, date of birth, social security number, or MEPID, you must contact the MTEL program.
Changing your test date, test center, or testing time. If you have already scheduled your test appointment and wish to change the date, time, or location of your test appointment, you may reschedule your test appointment through your account. The deadline for rescheduling your test appointment online is 24 hours before your scheduled testing time. There is no fee for rescheduling a test appointment.
Adding a test. You may submit a new registration for additional tests at any time. You will need to schedule a separate test appointment for each registration submitted.
Changing your test selection. If you wish to change the test(s) for which you registered (e.g., if you registered for the Communication and Literacy Skills reading subtest but wish to change your test to the writing subtest), you must withdraw your registration for the original test(s) and submit a new registration for the new test(s). In most cases, your refund will be issued by Evaluation Systems within one week of your request; however, some requests may take additional time to resolve.
Candidates who cancel a test appointment lose their original seat; test appointment scheduling for any subsequent registrations is subject to available space at the time of the scheduling. There can be no guarantee that test appointments for new registrations can be rescheduled for the same test date.
Changing your method of testing. If your test is available via online proctoring and you wish to change from computer-based testing to online proctoring, or vice versa, you must first withdraw your registration and then submit a new registration for the new method of testing.
ID Policy
You must provide one piece of current, government-issued identification printed in English, in the name in which you registered, bearing your photograph and signature.
Your ID must be in the name in which you registered. If your name does not match your ID (e.g., due to a marriage or name change) your ID will not be accepted and you will not be allowed to test. Transitional documentation that may verify the discrepancy, such as a marriage certificate or court order, will not be accepted on the day of the test.
Acceptable forms of identification include the following:
- Driver's license with photograph and signature
- Passport with photograph and signature
- State identification with photograph and signature (provided by the Department of Motor Vehicles for individuals who do not have a driver's license)
- Alien Registration Card (green card, permanent resident visa)
A government-issued ID missing a visible signature or that has an embedded signature must be supplemented with an original (no photocopies), valid (unexpired) ID that has at least a matching name and recent recognizable photograph, or a matching name and signature.
For test-takers under 18 years of age, a parent or guardian must present their own ID during check-in and give consent for the test-taker to be recorded. If they have one, the test-taker must also present a government-issued ID. If they do not, a student ID will suffice.
Unacceptable forms of identification include military IDs, draft classification cards, credit cards of any kind, social security cards, student IDs, international driver's licenses, international student IDs, notary-prepared letters or documents, employee identification cards, learner's permits or any temporary identification cards, government employment IDs, and automated teller machine (ATM) cards.
If you do not have proper identification at the time of your test, you will be denied admission to the test session. If you are refused admission to the test, for any reason, you will be considered absent and will receive no credit or refund of any kind.
Please note the following:
- Your middle initial in your account on this website must match the middle name or initial on your ID.
- If you have a hyphenated last name, one of the following must be true of your name as it appears in your account on this website and on your ID:
- either both instances must use the complete hyphenated name
- if one instance only uses one last name, it must be the second last name from the full hyphenated version
or
As part of the identity verification process, you must provide photographs of (1) your ID, (2) your testing environment, and (3) your face (a headshot). These will be used only for the purpose of identity verification and ensuring a secure testing environment. If you do not provide the required photographs, you will not be allowed to test and you will not receive a refund or credit of any kind.
If you have any questions about your identification, please contact Evaluation Systems before the day of the test.
Withdrawal/Refund Policy
Withdrawal/Refund Policy
If after registering for a test you wish to withdraw your registration, you may do so according to the following procedure:
If you have not yet scheduled your test: Submit a withdrawal request through your account.
If you have already scheduled your test:
- First, cancel your test appointment at least 24 hours before your scheduled testing time. To cancel your appointment, log in to your account, click "Reschedule," and follow the instructions provided.
- After cancelling your test appointment, submit a withdrawal request through your account.
If you withdraw your registration before you have scheduled your test appointment or if you cancel your test appointment at least 24 hours before your scheduled testing time and then withdraw your registration, you will receive a full refund of your test fee. In most cases, your refund will be issued by Evaluation Systems within one week of your request; however, some requests may take additional time to resolve.
If you selected multiple subtests when you registered and wish to withdraw from any of the subtests selected, you must withdraw your entire registration and submit a new registration with a new test selection. Once one subtest associated with a registration has been attempted, you may not withdraw any of the other subtests within the same registration.
If you are absent from the test, you will not receive a refund or credit of any kind.
Your registration is valid for one year from the date of issue. If you do not schedule a test appointment and take your test within one year, or withdraw your registration within one year, your registration will expire and you will receive no refund or credit of any kind.
Payment Policy
Payment Policy
Duration of Payment Validity
After payment, your registration will be valid for one year. If you do not take the test or withdraw your registration within that period, your registration will expire and you will receive no refund or credit of any kind.
Payment Processing
If you have any outstanding balance owed by you to Evaluation Systems after a test appointment for which you were registered, all of your scores for that test date may be permanently voided and therefore not reported to you; to the relevant state agency responsible for educator certification, if applicable; or to any institutions.
The following policies apply to you when you have an outstanding balance with Evaluation Systems:
- You will be assessed a $20 fee to cover the processing required to clear your account.
- You will not be allowed to register for future test appointments until your balance, which includes the additional fee, is paid in full.
- Any credits or refunds for which you may be eligible will be applied first to your outstanding debt, with any excess to be returned to you.
If a credit card charge for an Evaluation Systems service for you is disputed:
- You may not be allowed to make any future payments by credit card.
- You must make your payment to clear your account by cashier's check or money order only.
- If you attempt to pay for any further services by cashier's check or money order before clearing your account, any payments received will be applied first to your outstanding debt, with any excess applied to the requested services.
Additionally, if a personal check submitted by you is returned by the bank:
- You will not be allowed to make any future payments by personal check.
- You must make your payment to clear your account by cashier's check or money order only, unless you are making a subsequent credit card payment for additional services, in which case your credit card will be billed for both the outstanding balance and the additional requested services.
- If you attempt to pay for any further services by credit card before clearing your account, your credit card will be billed for the amount of all services you have requested, as well as the outstanding balance owed. You agree to pay for all such services and outstanding balances in the event your credit card company does not.
- If you attempt to pay for any further services by cashier's check or money order before clearing your account, any payments received will be applied first to your outstanding debt, with any excess applied to the requested services.
ID Policy
ID Policy for the NES
You must bring to the test center one piece of current, government-issued identification printed in English, in the name in which you registered, bearing your photograph and signature.
Acceptable forms of identification include the following:
- Driver's license with photograph and signature
- Passport with photograph and signature
- State identification with photograph and signature (provided by the Department of Motor Vehicles for individuals who do not have a driver's license)
- National identification with photograph and signature
- Military identification with photograph and signature
- Alien Registration Card (green card, permanent resident visa)
A government-issued ID missing a visible signature or that has an embedded signature must be supplemented with an original (no photocopies), valid (unexpired) ID that has at least a matching name and recent recognizable photograph, or a matching name and signature.
Unacceptable forms of identification include draft classification cards, credit cards of any kind, social security cards, student IDs, international driver's licenses, international student IDs, notary-prepared letters or documents, employee identification cards, learner's permits or any temporary identification cards, and automated teller machine (ATM) cards.
If you do not have proper identification at the time of your test, you will be denied admission to the test session. If you are refused admission to the test, for any reason, you will be considered absent and will receive no credit or refund of any kind.
If the name on your identification differs from the name in which you are registered, you must bring official, original verification of the change (e.g., original marriage certificate, original court order).
Please note the following:
- Your middle initial in your account on this website must match the middle name or initial on your ID.
- If you have a hyphenated last name, one of the following must be true of your name
as it appears in your account on this website and on your ID:
- either both instances must use the complete hyphenated name
- if one instance only uses one last name, it must be the second last name from the full hyphenated version
or
If you have any questions about your identification, please contact Evaluation Systems before the day of the test.
As part of the identity verification process, your digital signature will be taken at the test center, and a palm scan and/or a digital photograph may also be taken. These will be used only for the purpose of identity verification. If you do not allow your digital signature, palm scan, and/or digital photograph to be taken, you will not be allowed to test and you will not receive a refund or credit of any kind. Note that the palm scan provided at the test center does not fulfill any fingerprint requirement for teacher certification by a relevant state agency responsible for educator certification.
Late Arrival Policy
Late Arrival Policy
It is essential that you report for your test appointment on time. If you arrive more than 15 minutes late to a test appointment, you may not be admitted. If you arrive late and are not admitted, you will be considered absent and will not receive a refund or credit of any kind. You will need to register and pay again to test on a future date.
ID Policy
You must provide one piece of current, government-issued identification printed in English, in the name in which you registered, bearing your photograph and signature. Your ID must be in the name in which you registered. If your name does not match your ID (e.g., due to a marriage or name change) your ID will not be accepted and you will not be allowed to test. Transitional documentation that may verify the discrepancy, such as a marriage certificate or court order, will not be accepted on the day of the test.
Acceptable forms of identification include the following:
- Driver's license with photograph and signature
- Passport with photograph and signature
- State identification with photograph and signature (provided by the Department of Motor Vehicles for individuals who do not have a driver's license)
- Alien Registration Card (green card, permanent resident visa)
A government-issued ID missing a visible signature or that has an embedded signature must be supplemented with an original (no photocopies), valid (unexpired) ID that has at least a matching name and recent recognizable photograph, or a matching name and signature.
Unacceptable forms of identification include military IDs, draft classification cards, credit cards of any kind, social security cards, student IDs, international driver's licenses, international student IDs, notary-prepared letters or documents, employee identification cards, learner's permits or any temporary identification cards, government employment IDs, and automated teller machine (ATM) cards.
If you do not have proper identification at the time of your test, you will be denied admission to the test session. If you are refused admission to the test, for any reason, you will be considered absent and will receive no credit or refund of any kind.
Please note the following:
- Your middle initial in your account on this website must match the middle name or initial on your ID.
-
If you have a hyphenated last name, one of the following must be true of your name as it appears in your account on this website and on your ID:
-
either both instances must use the complete hyphenated name
or
- if one instance only uses one last name, it must be the second last name from the full hyphenated version
-
either both instances must use the complete hyphenated name
If you have any questions about your identification, please contact Evaluation Systems before the day of the test.
As part of the identity verification process, you must provide photographs of (1) your ID, (2) your testing environment, and (3) your face (a headshot). These will be used only for the purpose of identity verification and ensuring a secure testing environment. If you do not provide the required photographs, you will not be allowed to test and you will not receive a refund or credit of any kind.
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