Contact Us

You may register or withdraw through your account.

If you need additional assistance, contact MTEL customer service:

MTEL customer service contact information
Email: Send us a message
Phone: (866) 565-4894 (toll free, US and Canada only)
Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays
Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: Massachusetts Tests for Educator Licensure
Evaluation Systems
Pearson
300 Venture Way
Hadley, MA 01035
Submit Materials: To update your account information (name, SSN, DOB, MEPID)
To submit other materials to Evaluation Systems

You may schedule, reschedule, or cancel your registration through your account.

If you need additional assistance, contact MTEL customer service:

MTEL customer service contact information
Email: Send us a message
Phone: (866) 565-4894 (toll free, US and Canada only)
Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays
Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: Massachusetts Tests for Educator Licensure
Evaluation Systems
Pearson
300 Venture Way
Hadley, MA 01035
Submit Materials: To update your account information (name, SSN, DOB, MEPID)
To submit other materials to Evaluation Systems

If you need directions or information about how to find your test center:

VUE test center locator
Web: MTEL test center locations: Find your test center opens in a new window

MTEL customer service contact information
Email: Send us a message
Phone: (866) 565-4894 (toll free, US and Canada only)
Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays
Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: Massachusetts Tests for Educator Licensure
Evaluation Systems
Pearson
300 Venture Way
Hadley, MA 01035
Submit Materials: To update your account information (name, SSN, DOB, MEPID)
To submit other materials to Evaluation Systems

To request alternative testing arrangements:

  1. Review the Alternative Testing Arrangements section of this website
  2. Register for your test
  3. Submit your alternative testing arrangements request form, including all required documentation

If you have comments about the test center or the conditions under which you took a test, please submit your comments in an email to Evaluation Systems no later than seven days after your test session.

MTEL customer service contact information
Email: Send us a message
Phone: (866) 565-4894 (toll free, US and Canada only)
Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays
Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: Massachusetts Tests for Educator Licensure
Evaluation Systems
Pearson
300 Venture Way
Hadley, MA 01035
Submit Materials: To update your account information (name, SSN, DOB, MEPID)
To submit other materials to Evaluation Systems

Contact Massachusetts Department of Elementary and Secondary Education, Office of Educator Licensure, for information about licensure requirements.

Massachusetts Department of Elementary and Secondary Education contact information
Web:

Licensing Information: Visit the Office of Educator Licensure opens in a new window and then select the appropriate license category.

At this site you will find regulations, guidelines, and applications for Academic PreK–12, Vocational Technical Education, and Adult Basic Education licenses. Access the Licensure Requirements Tool opens in a new window to identify the requirements for a specific educator license, or apply for an educator license online using the Educator Licensure and Recruitment (ELAR) opens in a new window system. First-time applicants must create an ELAR profile prior to applying online.

MTEL Program Information: www.doe.mass.edu/mtel opens in a new window
At this site you will find MTEL notices, a list of test preparation resources available to the public, and frequently asked questions.

Phone:

(781) 338-6600
TTY-NET Relay: (800) 439-2370

Mon–Fri: Available 9:00 a.m.–1:00 p.m. and 2:00 p.m.–5:00 p.m. eastern time, excluding holidays.

Please check the website opens in a new window for up-to-date information on hours of operation.

24-Hour Automated Line: Call (781) 338-3000 and then press "2" to obtain the status of an existing license application.

Walk-in:

Welcome Center Service Counter:
Located on the 1st floor
75 Pleasant Street
Malden, MA 02148

Mon–Fri: Available 8:45 a.m.–4:45 p.m. eastern time, excluding holidays

Please be sure to bring a form of government-issued photo identification that includes your name (cannot be a photo copy) with you.

The Massachusetts Department of Elementary and Secondary Education, an affirmative action employer, is committed to ensuring that all of its programs and facilities are accessible to all members of the public. We do not discriminate on the basis of age, color, disability, national origin, race, religion, sex, or sexual orientation. For further information regarding this policy, please visit the Department's website at www.doe.mass.edu/resources/policy.html opens in a new window.

Live customer support will not be available during the following holidays:

Nov 23–24, 2023
Dec 25, 2023
Jan 1, 2024
Jan 15, 2024
May 27, 2024
Jun 19, 2024
Jul 4–5, 2024
Sep 2, 2024
Nov 28–29, 2024
Dec 24–25, 2024

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